Airbnb puts on ‘Meet the Experts’ event to promote trust and safety

On Tuesday evening, Airbnb welcomed around 50 hosts to its London office where a “Meet the Experts” event showcased safety advice and resources from a number of trusted authorities. The event covered a range of topics, from fire safety to accident prevention, and was aimed at making safety resources available to help promote safe and responsible hosting.

Following a brief welcome from the UK Public Policy Manager, Natasha Mytton-Mills, each expert gave a ten-minute talk. With the presentations over, hosts were then able to network and engage with each expert in a one-on-one capacity, to gather additional literature and ask questions. The experts on hand included:

  • Rebecca Hickman of The Royal Society for the Protection of Accidents (RoSPA) — the national accident prevention charity — spoke to hosts about the importance of child safety in the home and ways hosts can ensure their listings are safe from that standpoint.
  • Tim Jack of Gas Tag spoke about the importance of gas safety at home and provided free gas tags — a smart device for boilers — to hosts so they can track and have trusted technicians service their appliances at home.
  • Michael Dewberry of London Fire Brigade ran through top tips for fire safety and ways in which hosts can communicate safety plans to guests.
  • Laura Dix from Women’s Aid, a grassroots federation working to provide life-saving services and tackle domestic violence also participated. To increase awareness around domestic abuse, Laura spoke of how hosts can spot the signals and how to signpost people towards the specialist help they need.
  • Tony Neate, CEO of Get Safe Online, the UK’s leading source of unbiased, factual and easy-to-understand information on online safety, spoke about the key ways hosts can ensure they’re protecting themselves against fraud, identity theft and several other online problems.

Trust and safety remains a key focus for Airbnb so we can ensure that we are constantly helping to foster trust between hosts and guests. To learn more, visit the Citizen Responsibility hub.