Airbnb’s toolkit to explore bias, discrimination and the impact of belonging

Our mission at Airbnb is to create a community where anyone can belong anywhere. Airbnb at its core is an open network that is dedicated to bringing the world closer together by creating meaningful, shared experiences among people from all parts of the world. It is an incredibly diverse community where people from different cultures, values and standards meet. Joining the Airbnb community means embracing other cultures and lifestyles and discrimination of any kind prevents people from making those connections.

That’s why last year, we launched our nondiscrimination policy, a set of rules for our community to follow based on two foundational principles: inclusion and respect. The policy addresses discriminations based on skin color, ethnicity, geographic origin, religion, sexual orientation, gender identity, marital status, kind of disability or age. We asked hosts to adopt it. Whoever doesn’t accept it or violates it is removed from our platform. You can read it here.

To help roll this guidance out to our community, we worked with two psychologists, Dr Robert W. Livingston from Harvard University and Dr Peter Glick from Lawrence University to create a toolkit to explore bias, discrimination, and their impact on belonging.  Thanks to this toolkit you can see what guides our judgment towards people. We encourage all our community to sign up to the toolkit.

It’s a self-teaching tool, easy to follow and to share with other Airbnb users. Inside the toolkit you’ll find videos, stories and some tips. Click here to discover more about it.