Airbnb partners with Auckland Council to assist with disaster relief

We are thrilled to share news that we have signed an agreement with Auckland Council in New Zealand to provide accommodation support in the event of a natural disaster.

The Memorandum of Understanding will enable Airbnb’s community of hosts to provide free temporary accommodation to residents impacted by disasters in the region.


Specifically, Airbnb’s disaster response tool will:

  • Make all Airbnb bookings in areas affected by a natural disaster fee-free
  • Mobilise the Airbnb host community in the affected area, asking them if they are able to help
  • Connect guests to hosts that have space to offer in the affected area via a dynamic landing page
  • Allow local residents with extra space to host those in need
  • Provide Airbnb’s 24/7 customer support, Trust & Safety tools, Host Guarantee and other services regularly available to Airbnb hosts
  • Provide general disaster response information to guests and hosts.



“The experience following the Christchurch earthquakes shows New Zealanders will open up their homes to those who require help, whether they be displaced families or emergency service workers. The agreement with Airbnb helps to make this process easier,” said Auckland Mayor Len Brown.

“While disasters of scale are thankfully rare, we are proud to have an opportunity to partner with the Auckland Council and our host community in Auckland to play a pivotal role in supporting disaster relief efforts if and when needed,” said Julian Persaud, regional director, Asia Pacific.

Since its launch in 2013, Airbnb’s disaster response tool has been deployed in various capacities around the world, including the Nepal earthquake, Hawaii’s Kilauea volcano eruption, and flooding in southern France, Liguria, the Balkans, London, Sardinia, and Colorado. Airbnb has signed similar agreements with Victoria in Australia and Alberta in Canada.

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