Tips for our community during the Royal Wedding Weekend

On May 19th, the Royal Wedding and associated festivities will take place in Windsor. We want to ensure you have the best experience possible during this historic event, so we’ve compiled some safety tips and important travel information for you.

 

Tips for guests

  • Get to Know Your Host & Set Expectations: We recommend communicating with your host through our secure on-platform messaging tool ahead of time to ensure you’re both on the same page before your stay. Be sure to ask about any house rules and use the opportunity to get helpful local recommendations, like the nearest corner shop or best supermarket, that might come in handy during your trip.
  • Check-In Time: Review your travel plans and be sure to let your host know your expected arrival time. Trains and roads in and around Windsor will be busy during this period so make sure you plan ahead. Great Western Railway have provided helpful information to plan your journey on their website.
  • Get Around Like a Local: There are going to be a variety of street closures and restrictions in effect, so be sure to have a clear plan for how to get around Windsor safely throughout the weekend.  Be sure to check the official Windsor Council site for more information.
  • Do a Safety Check: Once you’ve arrived at your home, make sure you know where all relevant emergency equipment and safety information is located. If you’re not sure where something like the first aid kit, fire extinguisher, or smoke and carbon monoxide detector is, don’t hesitate to ask your host.
  • If Anything Isn’t Right, Reach Out: Should you need any assistance during your stay, be sure to reach out to your host or to our Customer Service and Trust and Safety teams. They are standing by 24/7 to assist you. If it’s an emergency, please always call 999 first before contacting us.

Tips for hosts

  • Get to Know Your Guests & Set Expectations: We recommend communicating in advance with your guests through our secure on-platform messaging tool to ensure you’re both on the same page before their stay. Be sure to clearly reiterate your house rules and provide basic instructions for where the essentials are and how to access them (ie: wifi password, rubbish and recycling collection, parking instructions, etc.).  
  • Check-In Time & Back-Up Plan: With so many visitors coming to Windsor and special restrictions in place ahead of the big day, there could be travel delays. That’s why we suggest reaching out to your guests in advance to set a check-in time and have a back-up plan ready in case of a delay.
  • Provide Local Recommendations: Your local expertise is invaluable, so be sure to share helpful tips with your guests, like how to get to the nearest corner shop or supermarket and the best local sites to experience.
  • Keep Safety Info & Equipment Handy: It’s important to equip your home and your guests with the safety essentials they might need during their trip. This includes things like a working smoke and carbon monoxide detector, a fire extinguisher, and a first aid kit.
  • If Anything Isn’t Right, Reach Out: Our Customer Service and Trust and Safety teams are standing by 24/7 to assist you in the rare event that an issue might arise. If it’s an emergency, please always call 999 first before contacting us.
  • Payout Details: Airbnb releases your payout approximately 24 hours after your guest arrives, however this could be delayed by weekends. For more details, check out our Payout FAQ.

Please review our Safe Travelling Tips, Safe Hosting Tips, and Citizen Responsibility Hub for more information.

Whether you’re a host or a guest visiting Windsor for the Royal Wedding from May 16th – 22nd, if you experience any issue you can:

  • Reach out to our Customer Service team by clicking here;
  • Email us at [email protected] and include your reservation number; or

Have fun, be safe, and enjoy the wedding of the year!