2017 Airbnb law enforcement transparency report

Airbnb is proud to publish our second Transparency Report, covering the period from July 1, 2016 through June 30, 2017. The goal of this Transparency Report is to provide insight into the frequency of requests for personally identifiable information, where they come from, and how we respond to them.

Requests for user information from law enforcement

Airbnb received law enforcement requests from 36 countries during the period covered by this report. While negative incidents related to the use of its platform are rare, Airbnb works with law enforcement to protect the rights of hosts, guests, and our community at large.
In most instances, Airbnb requires the production of a valid legal request in order to disclose identifiable non-public user information, although Airbnb will disclose user information without legal process in certain emergency situations, such as when we have reason to believe that the disclosure of information is required to prevent the imminent harm to an Airbnb user or a member of the public.
Where Airbnb identifies a legal deficiency in a formal request for user information, Airbnb’s practice is to inform the requesting law enforcement agent about the deficiency and indicate what the appropriate process would be. For the period covered by this report, Airbnb did not formally challenge the scope of any formal request for user information. In all instances documented in this report in which Airbnb did not provide user information in response to such a request from law enforcement, the requesting law enforcement officer elected not to pursue the request after being informed of the legal deficiency.
More information can be found in our Terms of Service, Privacy Policy, and Law Enforcement Guidelines.

LAW ENFORCEMENT REQUESTS OVER TIME

Non-disclosure orders

Airbnb's policy is to provide notice to users when we receive legal process from a third party seeking their information, such as law enforcement officials, unless we believe that doing so would be futile, ineffective, or create a risk of harm, or where we are legally prohibited from providing notice to the affected user.  New in this year's report is information about non-disclosure orders that Airbnb received in connection with law enforcement requests for user information.
Where Airbnb identifies a legal deficiency in a non-disclosure order, Airbnb's practice is to inform the requesting law enforcement agent about the deficiency and indicate what the appropriate process would be.  Unless the order is withdrawn by the requesting law enforcement official (or formally challenged by Airbnb), Airbnb's policy is to comply with the non-disclosure order.
For the period between July 1, 2016, through December 31, 2016, Airbnb received non-disclosure orders in connection with 126 requests for Airbnb user data, 111 of which resulted in user data disclosures without user notification.  For the period between January 1, 2017, through June 30, 2017, Airbnb received non-disclosure orders in connection with 204 requests for Airbnb user data, 175 of which resulted in user data disclosures without user notification.
For the period covered by this report, Airbnb did not formally challenge the scope of any non-disclosure order.  In all such instances in which a non-disclosure order was initially provided to Airbnb by a requesting law enforcement officer and where an affected user was notified prior to when the user data at issue was disclosed, the requesting law enforcement officer withdrew the non-disclosure order or otherwise permitted user notification prior to when the user information was disclosed.
In the case of certain types of national security-related requests in the United States, such as with national security letters, Airbnb may be prohibited from not only providing user notice of the request but also from publicly acknowledging receiving it, such as in a transparency report like this one. To date, however, we have not received a national security letter or other similar request that would limit our ability to disclose it here.
More information can be found in our Terms of Service, Privacy Policy, and Law Enforcement Guidelines.

Global law enforcement statistics (Jan. 1 - June 30, 2017)

559
Total requests
229
Requests for which at least some account information was disclosed
307
Number of user accounts affected

Jan. 1 – June 30, 2016

188
Total requests
82
Requests for which at least some account information was disclosed
172
Number of user accounts affected
43.6%
Disclosure Rate

July 1 – Dec. 31, 2016

373
Total requests
159
Requests for which at least some account information was disclosed
373
Number of user accounts affected
42.6%
Disclosure Rate

LAW ENFORCEMENT REQUESTS FOR JULY 1 THROUGH DECEMBER 31, 2016, BY COUNTRY

CountryRequests ReceivedRequests for Which at Least Some Account Information was DisclosedDisclosure RateNumber of Users Affected by Disclosure
Australia9667%8
Austria200%0
Canada5360%3
Czech Republic300%0
Finland200%0
France874349%62
Germany361233%15
Greece100%0
Hong Kong100%0
Ireland2150%1
Israel11100%1
Italy14214%2
Korea33100%4
Mexico100%0
Poland2150%1
Russia100%0
Singapore11100%3
Spain501938%195
Sweden200%0
Switzerland500%0
Taiwan100%0
United Kingdom471838%20
United States974951%58
Grand Total37315943%373

LAW ENFORCEMENT REQUESTS FOR JANUARY 1 THROUGH JUNE 30, 2016, BY COUNTRY

CountryRequests ReceivedRequests for Which at Least Some Account Information was DisclosedDisclosure RateNumber of Users Affected by Disclosure
Australia44100%6
Austria22100%2
Belgium3267%2
Canada700%0
Finland100%0
France1047168%89
Germany914752%80
Hungary100%0
Italy80911%9
Japan11100%2
Korea5480%4
Lithuania200%0
Macedonia100%0
Malta100%0
Netherlands100%0
New Zealand33100%4
Norway300%0
Poland100%0
Portugal300%0
Singapore11100%2
Spain1142421%32
Switzerland200%0
United Kingdom642539%29
United States643453%46
Grand Total55922741%307

EMERGENCY USER DATA REQUESTS FOR JULY 1 THROUGH DECEMBER 31, 2016

CountryRequests for Which at Least Some Account Information was DisclosedNumber of Users Affected by Disclosure
Canada11
Brazil11
United States33

EMERGENCY USER DATA REQUESTS FOR JANUARY 1 THROUGH JUNE 30, 2017

CountryRequests for Which at Least Some Account Information was DisclosedNumber of Users Affected by Disclosure
Canada11
United States44